Internal Communications
If your organization is searching for a skilled and experienced professional to lead your internal (employee and stakeholder) communications, here is how I can help:
- Federal Government Internal Communications Experience: My leadership in an employee communications effort inside an agency of the Department of Justice in Washington, DC made a significant impact upon the organization. See recommendation regarding my work at this agency. This involved day-to-day work with senior level executives. My work made it possible for research findings to be adapted by the agency to establish an employee communications program where none previously existed.
- Internal Communication Experience with Major Global Corporation: My experience at Booz Allen served 20,000+ employees through the use of social media to eliminate widespread silos and increase employee engagement and satisfaction. The efforts that I led (2008-2009) were designed to implement an employee communications program for the very first time in this established consulting firm. This employee communications program attempted to stimulate the use of interactive digital technology that most employees resisted as irrelevant to their daily work lives. My leadership helped win a 40% participation during the first few months of the 2008 launch.
- Entrepreneur in Internal Communications: I was entrepreneurial when I created and developed a proprietary online portal using Web 2.0 technology exclusively for employees that enabled sharing of up-to-the-minute organizational messages to keep all employees unified and “on the same page.” This portal was especially valuable in communicating strategically to employees as a new CEO took over at AARP in 2001. This considerable cultural shift with the new CEO included a complete rebranding of the organization internally for employees–a significant change management effort in which I had a key editorial management role. I wrote a rebranding guidelines document that served as one of the core elements of the redefinition of AARP in the transition the new century. I won the APEX award three consecutive years in the row (2003, 2004, 2005) in the Washington, DC market for my work on employee communications.
- Prior to arriving in DC in 1995, my experience in the corporate world prepared me and defined me as the leader and strategist that I am today. In Arizona (1993-1995) I led statewide marketing and sales for a regional cable television corporation. I represented management interests as employees entered into a unionization attempt following a downward trend in employee engagement and satisfaction. In Massachusetts (1982-1990) I had full budgetary responsibilities for a multimillion-dollar regional cable television operation during an era of high government regulation and employee unionization attempts. My direct general management responsibilities included quality control of a regional customer call center, evaluating and launching new products and services for customers and overall revenue generation. I was directly responsible for a total staff of 85 persons, including five department heads. I wrote and delivered employee communications in the context of a fight against unionization as guided by corporate training in National Labor Relations Board issues.
